If you’re experiencing a bug or issue in Roam, please report it. You can include any details about what happened, and Roam will automatically attach diagnostic information to help us troubleshoot. macOS From the Menu Bar, click Help > Report an Issue. Windows or Linux Click the = menu (top left), then click Help > Report an Issue. iOS or Android From the primary AInbox or Overworld screens, tap your profile picture (top left) > Settings (top right) > Report an Issue. Web Browser Click the More menu

If you’re having trouble setting up your camera, microphone, or speaker, visit ro.am/test to troubleshoot your audio and video settings. Windows PC If you using a Windows PC and see the error message “Something went wrong when trying to use your microphone,” your microphone may be set to allow only one app to access it at a time. Try these troubleshooting steps to resolve the issue: Open Windows Settings and go to Bluetooth & Devices. Select the microphone you want to use in Roam and click Properties. T

Roam offers customizable keyboard shortcuts for: Controlling your microphone, camera, and screen sharing. Starting a chat and navigating AInbox. Formatting chat messages. Using spotlight search. Toggling room access (Knock Required or DND) in your Private Office. Leaving a meeting. You can view and customize your keyboard shortcuts in Settings > Keyboard Shortcuts. Keyboard Shortcuts

While Roam is available on the web for guests, members will have the best experience using the desktop app. Some limitations of using Roam on the web include: Faster timeouts and disconnections, even when actively using your computer. Reduced performance due to the lack of hardware acceleration. Reduced functionality when sharing your screen. No integrations for Auto-DND for Zoom, Auto-DND for Microsoft Teams, Auto-DND for Google Meet, or music on the map. No Magicast screen recorder. No global keyboard sh

Roam is an all-in-one platform with many features. Video conferencing is particularly resource-intensive, especially when using virtual background, blur, and face touch up. Check the Hardware Requirements for Using Roam If your computer is experiencing performance issues while running Roam, first confirm that your machine meets the hardware specifications. Look for Other Apps Taking Significant Resources Next, check whether other applications are consuming a large amount of system resources. If they are

A smooth video conferencing experience depends on both your computer hardware and your internet connection. If things aren’t running smoothly, first check that your computer meets the hardware specifications. Then check your internet connection. Run a Speed Test Test your connection at speed.cloudflare.com. While download and upload speeds are common performance metrics, for realtime video conferencing like Roam, other factors are just as important. Network Quality Score For a quick overall assessment,

Roam offers highly configurable and customizable notifications. If you are not receiving notifications, follow these instructions to resolve the issue. Troubleshooting Desktop Notifications If you are not receiving desktop notifications, follow these steps: Check System Notification Settings Ensure that notifications are enabled for the Roam desktop app in your macOS or Windows system settings. macOS: Go to System Settings > Notifications > Roam. Windows: Go to Settings > System > Notifications & action

If you’re using virtual display software such as Synaptics DisplayLink or SiliconMotion InstantView, you may encounter issues when sharing your screen in Roam. By default, Roam excludes accessory windows—such as the screen share control bar—from screen shares. This bar indicates that you are sharing your screen, provides access to various Roam features, and allows you to stop screen sharing. Because virtual display software can function similarly to screen sharing, it may conflict with Roam and your compu

Roam includes Krisp, the world’s leading noise cancellation software, available to all members. Powered by advanced AI, Krisp eliminates background noise, ensuring crystal-clear, uninterrupted conversations. Krisp is enabled by default in all Roam room types and is available across all platforms. Noise Cancellation

On macOS, Roam is downloaded as a disk image file (DMG). If you run the application directly from the disk image, Roam won’t be able to update. To resolve this, move the app to the Applications folder. If you see the error “We’ve detected that you’re not running Roam from the Applications folder of your machine.” and can’t resolve it, you may have multiple copies of Roam on your computer. To fix this: Delete any duplicate Roam app or installer files (e.g., Roam.dmg, likely in your Downloads or Desktop fo