Account admins can review payments that need attention in Settings > Roam Administration > Billing > Manage W!N Payments.
On-Demand automatically charges the card on file when your balance cannot cover a reward. If the card is declined or requires cardholder verification, the automatic payment can fail and the reward cannot be purchased.
Review Pay With in Manage W!N Payments, choose another card if needed, and save your changes. You can also use Add Money by Card to make a payment and complete any cardholder verification. After resolving the payment problem, try the reward purchase again.
If an optional card payment is awaiting cardholder approval, click Confirm Payment and complete the card issuer’s verification.
If the payment is still processing or its outcome is unclear, check the existing payment before making another one. Available Balance updates after the payment succeeds.
Clearing funds are bank payments that have not yet become available to spend. Wait for the payment to complete, or use Add Money by Card when available if you need funds sooner.
A reward can be refused for insufficient funds even while a bank reload is processing. Auto-Reload does not make an extra card payment to cover a purchase that exceeds the available balance.
A failed or returned payment can pause Auto-Reload. Open Manage W!N Payments, review the notice, and choose a different payment method to resume it.
Account admins receive email notices for failed Auto-Reload payments, returned bank payments, and disputed card payments.
New reward purchases are blocked while the balance is suspended. Credits for existing orders can still be returned to the balance.
Open the W!N payments setup and choose a funding option to enable purchases. Turning payments off stops new reward purchases and Auto-Reload; it does not remove your remaining balance or invoices.
If you need help, contact Team Roam Support with the payment date, amount, and status shown in Billing.