Fund your W!N Balance

Your company’s W!N Balance pays for birthday cakes, directly gifted gift cards, and gift cards redeemed with coins. The balance is separate from your Roam subscription.

W!N payments are available for accounts billed in US dollars.

Set Up W!N Payments

Account admins can set up funding:

  1. Go to Settings > Roam Administration > Billing.
  2. In W!N, click Set Up W!N Payments.
  3. Choose Auto-Reload or On-Demand.
  4. Select or add a payment method.
  5. For Auto-Reload, choose the reload balance and review any initial payment and Platform Fee before confirming.

W!N > Administration > Features & Funding also provides a link to manage funding in Billing.

Auto-Reload

Auto-Reload brings your balance up to the reload balance you choose when enabled. Afterward, it reloads when the available balance falls to half that amount or below, bringing it back up to the selected balance.

Available payment methods and the Platform Fee depend on your reload balance. Bank payments take time to clear, so allow enough balance for purchases while a reload is processing.

On-Demand

Choose On-Demand to pay as you go. W!N uses your available balance first, then automatically charges the card on file when more funds are needed for a reward. A 6% Platform Fee applies to each card payment.

Add Money by Card

Use Add Money by Card to make an optional one-time payment while using On-Demand, or when using bank Auto-Reload and you need funds sooner. This payment does not change your funding settings.

Manage Your Balance

Return to Billing and click Manage W!N Payments to update your funding choice or payment method.

  • Available Balance: Funds that can be used for reward purchases.
  • Clearing: Bank payments still processing. These funds cannot be spent yet.

The payment method you select for W!N does not change your subscription’s default payment method. For payments that need attention, see Resolve W!N funding and payment problems.