To change a member’s email address, Roam admins should contact support and provide both the current and new email address.
If you need to update multiple members, include a CSV file formatted as:
old email, new email
We’ll make the changes and ensure each member’s chat history and Roamaniac status are preserved.
Once a change is made, Roam emails the member at their previous address (copying the new one) with the subject “Roam Account - Email Address Update - Action Required”. The member will need to sign out of Roam on all their devices, including web browsers, and sign back in with their new email address.
If the member tries to sign in with their old address, Roam tells them their email was changed by an administrator and points them at that message. This notice appears for two weeks after the change, so make sure the member switches to their new address within that window.