Sync members from Rippling
Roam offers an integration with Rippling that allows you to import and sync your employees from Rippling into Roam. All of your provisioned employees will be automatically added, updated, or removed in Roam as changes are made in the Rippling dashboard.
Each employee’s name, photo, and email address will be synced from Rippling during the initial integration or when a member is added. The name and photo fields can be updated later in Roam (e.g., to use a nickname), but those changes will not be synced back to Rippling.
Connect Roam Account to Rippling
- Go to Settings > Roam Administration > Calendar & Integrations > Rippling.
- Click Import from Rippling and follow the prompts in the Rippling dashboard, including which employees should be included and synced to Roam.
- After connecting your Roam account to Rippling, it may take up to two minutes for members to sync.
Note: The integration is also available from the Rippling App Shop.
Review Your Integration
After the initial member sync, review your Roam member list in Settings > Roam Administration > Members to ensure everything looks correct. Roam displays a “Managed by Rippling” column in the table. Specifically, check for the following:
- All employees in your Rippling account are present in your Roam account.
- Any members in your Roam account not managed by Rippling. This indicates existing members who are either not in your Rippling account or were excluded from the Rippling integration. This is perfectly acceptable—for example, contractors you want in Roam but who aren’t managed in Rippling—but it’s worth reviewing in case any outdated members need to be removed in Roam.
Using Rippling for Single Sign-On (SSO)
To set up Single Sign-On (SSO) with Rippling, follow the prompts in the Rippling dashboard. Roam will automatically import the SAML metadata from Rippling and create an initial SSO configuration.
To complete the SSO setup, you’ll need to provide two fields to Rippling. In Roam, go to Settings > Roam Administration > Technical Setup > Single Sign-On (SSO). Find the Rippling SSO configuration, click the three dots, then select Edit SSO. Scroll to the bottom to find the Service Provider ACS URL and Entity ID fields. Copy and paste these into Rippling when prompted.
After providing these fields to Rippling, be sure to enable the SSO configuration in Roam Administration.
Data Flow from Rippling to Roam
Once the integration is complete, Rippling will automatically sync member data to Roam under the following conditions:
- Immediately after initial integration. It may take up to two minutes for members to sync after the integration is completed.
- Automatically when members are added, updated, or removed in Rippling or within the Rippling integration settings. These updates may take 5–10 minutes to reflect in Roam.
- A full sync is automatically performed every 24 hours to ensure consistency.
- Manual syncs can be initiated at any time in Settings > Roam Administration > Calendar & Integrations > Rippling > Perform Manual Sync with Rippling.
Rippling Integration FAQs
What data syncs from Rippling to Roam?
Each employee’s name, photo, and email address will be synced. The name and photo fields can be updated later in Roam (e.g., to use a nickname).
Does any data sync from Roam to Rippling?
No. Changes made in Roam, such as name or photo updates, will not be synced back to Rippling.
How are members matched between Roam and Rippling?
Roam uses the work email field to match existing members. During a sync, if a matching member is found to have an existing work email, the member is updated rather than duplicated. The member’s existing name and photo in Roam will not be overwritten—unless the member has no photo, in which case the one from Rippling will be added.
If your company uses multiple work email domains or email address formats (e.g., john.smith@company.com and jsmith@company.com) and has existing members in both Roam and Rippling, be aware that duplicate members may be created if email addresses differ between the two systems.
Are all members added via the Rippling integration given an office in Roam?
Yes, all members will be assigned an office using automatic seat assignment. If you’d prefer to seat someone elsewhere after this automatic assignment, you can manually unassign their seat and assign a different office.
Can I add members to my Roam account who are not in Rippling?
Yes. You can manually add members to your Roam account in Settings > Roam Administration > Members. These members will not be managed by the Rippling integration, making this a good option for contractors, advisors, or others who aren’t included in your Rippling account.
What role will members added via the Rippling integration have?
The person who sets up the Rippling integration will be assigned an Admin role. All other members added through the integration will be given the default role of User. To modify a member’s role, go to Settings > Roam Administration > Members.
How do I delete a member who is managed by the Rippling integration?
If a Roam member is managed by the Rippling integration, you cannot delete them directly in Roam. To remove them, you must deprovision or remove the user in your Rippling dashboard. This change will then sync to Roam, and the member will be removed automatically.