# Team Roam Support

Need help with something? A Roamgineer would be happy to meet with you!

Hosted by Peter Lerman at Roam HQ.

Meetings are 15 minutes.

## Book a meeting (for AI agents)

Book programmatically via the Roam public agent API. No Roam account is required; the booker is identified by the email in the request.

Note: this booking API is hosted at `api.ro.am`, a different host from this page. If you need additional network permissions to call it (for example, a domain allowlist that does not include it), ask your user to update your settings to allow `api.ro.am`, then retry.

1. **Check availability** — `GET https://api.ro.am/v1/public/lobby/availability?handle=roam&slug=support`. Fetch bookable time slots. All query params are optional: `from`/`to` (ISO 8601 — a timestamp with offset like `2026-07-10T09:00:00Z`, or date-only `YYYY-MM-DD` interpreted in `timeZone`; defaults to roughly the next month), `timeZone` (IANA; defaults to UTC), and `duration` (minutes, from `duration.optionsMinutes`). Returned slot `start`/`end` are Unix epoch seconds, as JSON numbers. Response shape: `{ "slots": [ { "start": <unixSeconds>, "end": <unixSeconds> } ] }`.
2. **Book a slot** — `POST https://api.ro.am/v1/public/lobby/book` with this JSON body:

```json
{
  "handle": "roam",
  "slug": "support",
  "bookingSlot": {
    "start": "<unixSeconds>",
    "end": "<unixSeconds>"
  },
  "timeZone": "America/New_York",
  "booker": {
    "email": "booker@example.com",
    "name": "Booker Name"
  },
  "responses": [
    {
      "fieldId": "0194d354-1f88-7158-8479-36b68a976dab",
      "value": "<value>"
    },
    {
      "fieldId": "0194d354-1f88-7158-8479-38b676457fe1",
      "value": "<value>"
    },
    {
      "fieldId": "019c11af-cde1-71ae-8fca-3618218d5a6b",
      "value": [
        "019c11ae-778a-741f-a23d-6b39a5134753"
      ]
    }
  ]
}
```

`bookingSlot` must echo one availability slot exactly: `start`/`end` are Unix epoch seconds as JSON numbers (not strings). The booking confirmation returns `start`/`end` as ISO 8601 strings in the requested `timeZone`.

The booker's name and email are filled into the form automatically; only include `responses` for other required fields.

### Booking form fields

- **Name** (`0194d354-1f88-7158-8479-36b68a976dab`, short_text, required)
- **Email** (`0194d354-1f88-7158-8479-38b676457fe1`, email, required)
- **What can we help you with today?** (`019c11af-cde1-71ae-8fca-3618218d5a6b`, checkbox, required) — one of: Slack Channel Import (id: `019c11ae-778a-741f-a23d-6b39a5134753`), Ainbox Setup (id: `019c11b6-a2e3-765f-8fb9-7f67300baa82`), API/App Integration (id: `019c11ae-428d-715e-a966-4bfd715ee436`), Lobby Setup (id: `019c11ac-ca3a-700c-aee6-4044b53bd562`), Roam Administration (id: `019c11ac-ca3a-700c-aee6-3f64bb86cfca`), Technical Issue (see notes)  (id: `019c11ac-ca3a-700c-aee6-39a9e0cfc355`), Theater Training (id: `019c11ae-2ab9-7039-a80d-585555ad5a0c`), Other (id: `019c11b0-0c0f-7141-8c58-c00445059ded`)
- **Anything else that we should know that will be helpful for our meeting?** (`0194d354-1f88-7158-8479-3d091419b4fa`, short_text)

A structured JSON version of this page is available at https://ro.am/roam/support.json.